Basically I took a hiatus from the game around the time of Series 3 and 4, and when I came back
for Series 5, the game wouldn’t launch. At first, clicking the icon in the start menu would bring up Gaming Services and not launch the game. I looked into this and did a reset and refresh, but this didn’t solve the issue. Now whenever I click on the icon, absolutely nothing happens and the start menu won’t close automatically. Same story if I try to uninstall it from the start menu. When I go into Settings → Apps, Forza Horizon 5 is no longer there. Horizon 4 and 3 still work fine.
Since I got it from the Microsoft Store, I went there to install it again, which directed me to the
Xbox app. When I hit install I got error code 0x00000001, which according to the Xbox
support page can be resolved by installing the KB5004476 update. Unfortunately I can’t install that specific update because Install Optional Updates is missing. When I click Check for Updates, it starts installing an update for Defender, but after a few seconds it will just disappear.
Anyone else have the same problem? At this point I’m stumped and I don’t want to mess with registry files in case I break more things, or go through the hassle of reinstalling Windows just to play this game again because I need my PC to complete college work.