[ANSWERED] Profile restored to earlier point? ALL MY CARS AND PROGRESS LOST!!!!! PLEASE HELP!

So after about 2 months of not playing Forza Motorsport 7, I logged in today and almost got a heart attack.
Since release, I played the game a lot. Hundreds of hours creating custom tune setups to compete in leagues and multiplayer, I had numerous very well-balanced cars that I spent long hours tuning and perfecting. I also had many precise private paintjobs for my cars.

I was also around Level 30-40, can’t remember well.

Well, I log in today, and…

-I am level 8.
-I don’t have my cars, just a few of them with much earlier tune setups.
-I don’t have my progress in career mode.

Basically it’s like my profile was restored to a much earlier point.

Who can I reach out to to get my profile back??? There are HUNDREDS OF HOURS LOST with this incident!!!

I’d like to add that https://support.forzamotorsport.net/hc/en-us does not work for me.
I’m pretty sure about my password, yet it doesn’t let me sign in. I requested a password reset, got no e-mail, and I’m sure the e-mail address is right. I can’t find any option to reach out directly to a support person, or to create an incident ticket anywhere. For me, this is important, and I’ve been a loyal Forza player for years, loving all the titles. This is insanely disappointing.

Thanks in advance,

Alex // KillerNICO97

If anyone knows where to reach out, I’d greatly appreciate it.

Please submit a ticket https://support.forzamotorsport.net/hc/en-us/requests/new so we can investigate further.

Thank you,